Where applicable, the purchase of contact lenses can be claimed from your private health fund. The appropriate item number relating to your product will always be indicated on your invoice.

The appropriate discount code shall automatically apply to your cart at checkout. However, if your code does not automatically apply, please use the code mentioned on the promo. Contact us if you have any questions. T&Cs apply.

All orders are sent by Standard or Express Post which will be by default with an “ Authority to leave with no signature required”.

If signature is required or preferred there will be an extra cost of $2.95 ( this option can be selected at check out).

We do not take any responsibility for any lost or stolen parcel once it has been dispatched and deemed by Australia Post to be delivered to the correct shipping address provided.

We provide FREE SHIPPING on order over $129. For orders under $129, delivery within Australia is $10 using Australia Post.

• Processing Time: 2-5 business days.
• Shipping Time: After processing, delivery takes an additional 2-5 working days.

Please note that you will be promptly notified in the event of any significant delays with your order.

Yes, choosing express shipping does not affect our processing times. Our company prioritises quality control and does not offer direct-to-customer shipping from manufacturers. This helps minimise errors in order fulfilment, ensuring you receive the correct contact lenses. With express shipping, you can expect delivery within 2-5 business days after dispatch. Standard parcel shipping typically takes 7-10 business days after dispatch.

If you are ordering contact lenses for just one eye, please enter the prescription details for either the Left or Right eye and adjust the quantity boxes accordingly for that eye only.

You should always refer to the care instructions printed on the packaging of your contact lenses. Here are some general guidelines you can follow:

• Washing and drying your hands before handling your contact lenses
• Using the right lens care solution for cleaning your lenses
• Throwing out your contact lenses after the prescribed wearing period of expiry date

It depends on the type of contact lenses you choose. Soft contact lenses such as hydrogel or silicone hydrogel types are generally more comfortable and easier to get used to.

You can return prescription lenses within 30 days of purchase under specific conditions. To ensure a smooth return process, please make sure that:

• The boxes are unopened, and the lenses remain in their original, unused condition. To ensure the health and safety of all our customers, we can only accept returns for items that have not been used or tampered with.
• The customer is responsible for the return postage costs. When returning items, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

No. This issue is a common misconception. Your lens can get dislodged after an impact or after rubbing your eye. At the very worst, your contact lens could get caught in your upper lid.

Contact lenses are one of the best solutions when it comes to vision correction for athletes. Unlike some glasses, contact lenses will stay in place under dynamic conditions where rapid and sudden movements take place. Contact lenses also provide a wider field of vision and can easily be worn underneath protective goggles.

We recommend taking your contact lenses off and putting them in solution whenever you swim or have a shower. This helps to eliminate any chances of infection. When a small amount of water splashes into your eye, your lenses can be dislodged, or they can tighten and starve your eye of oxygen.

We recommend putting your contact lenses in before you start applying make-up. Doing this reduces the chances of contaminating your lenses with residue from your foundation or powder left on your fingers.

The recommended usage can vary depending on the type of lenses you have, such as daily, weekly, or monthly. When in doubt, refer to the wear and care instructions featured on the packaging of your contact lenses. Your optometrist should have also prescribed a replacement schedule that you can follow too.

No refund will be given for change of mind unless the product is faulty.

We will notify you and offer you an alternative.

Please choose carefully as we do not exchange sunglasses due to change of mind unless the product is faulty.

We strongly advise you to reach out to your optometrist if you’d like to try a new product, as contact lenses will need to be fitted and recommended for you to suit your eyes. As per our policy, if you purchase a lens that has not been fitted for you by your optician, and you find these not suitable for you, we will not be able to refund or exchange your order for you.

The 5% discounted amount shown for the product is your standard monthly subscription charge. Seasonal discounts applied at checkout do not carry over to the next renewal. At renewal, any active seasonal discounts will be applied automatically. If no discounts are active, the standard discounted rate will apply.